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Frequently Asked Questions


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Frequently Asked Questions

Q: What are your hours of operation?
A: Bodylines Day Spa's hours of operation are Monday – Thursday 10:30am – 9pm Friday 9am – 9pm Saturday 9am – 7pm Sunday 10:30am – 5pm

Q: Do you have both male and female therapists?
A: Yes, and if you have a preference, please notify us at the time you make your reservation.

Q: What are the added benefits your day spa offers?
A: All day spa services 30 minutes or greater include the use of lockers, towels, hair dryers, robes and slippers, dry saunas and other personal amenities as available. Complimentary refreshments are available in our Client Lounge. Bodylines Day Spa is not responsible for loss or damage of any personal property. Please leave valuables at home.

Q: How soon should I contact you for Saturday appointments?
A: We recommend contacting us two weeks in advance to book Saturday appointments, as these times fill up quickly. We are open on Sunday for your convenience.

Q: When should I plan to arrive at the day spa?
A: Please arrive 20 minutes prior to your first appointment so that your session can begin on time. Starting your session on time allows you to receive the full benefit of your complete and unhurried service. So that the following client is not inconvenienced, appointment duration will be adjusted for late arrivals at full fee. During your initial visit, new clients will need a few additional minutes prior to your first appointment to fill out a brief questionnaire. You will receive a guided tour of our day spa and amenities and complimentary refreshments.

Q: Are there any health conditions that I need to disclose before my day spa appointment?
A: Please be aware that if you are pregnant, have high blood pressure or a heart condition, services that involve the application of heat are not advised. We also need to be informed of any skin irritations, infections and/or injuries prior to your day spa treatment. Please consult your doctor first.

Q: Do I have to leave a gratuity?
A: Our Spa therapists pride themselves in delivering excellent service. Gratuities are graciously accepted and appreciated.

Q: Can I cancel my day spa appointment?
A:Because your space is reserved for you, a 24 hour notice of cancellation is required or 50% of fee is due. 50% fee is due for cancellations on "same day" appointments. You will not be charged if we can fill your space. A credit card guarantee or gift certificate card number is required on all appointments.

Q: What forms of payment do you accept?
A: We accept cash, Master Card, Visa, Discover Card and
American Express. No checks please.

Q: At what age may I receive Spa Treatments?
A: You must be 18 years old to receive Massage/ Body Treatments and use Spa Locker Room. Facials and Waxing are permitted with guardian consent.

Q: Do you accept Spa Finder Gift Cards?
A: We accept Bodylines Gift Cards only.