COVID-19 Spa Updates

While we are temporarily closed due to COVID-19 here are the changes that have been made during this time to ensure the safe return of our guests and staff.

Social Distancing

Appointments & Cancellation Policy:

Limit waiting-area occupancy to the number of individuals who can be present while staying six feet away from one another.

 

We ask customers to wait in cars for their car prior to their appointment and call the front desk upon your arrival. 

Locker rooms and  saunas temporarily closed 

 

Only guests that are receiving a treatment are allowed in the treatment room during any service.

 

*Exceptions: a parent or guardian will be allowed to accompany a minor.

Hand Sanitizer &

Disinfectants

Hand sanitizer will be provided throughout the facility for your use.

 

Frequently touched items such as credit card machines, door handles, etc. will be frequently sanitized using EPA Registered Hospital Grade Disinfectants that meets OSHA Blood borne Pathogens Standards.

 

Robe and sandal service will be temporarily suspended, Unless more then one type of treatment is being performed. 

 

Clients  will be lead directly to treatment rooms. Clothes will be stored in a basket with a new plastic liner.

For the safety of all involved, we ask that you refrain from coming to appointments if you are sick or have symptoms such as: coughing, sneezing, fever, chills, shortness of breath, nausea, etc. or if you have been asked to be quarantined or isolated because of exposure to COVID-19 or any other condition.

 

We have modified our cancellation policy to offer greater flexibility to all our clients.

 If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. There will be no penalties for cancellations.

 

As always, we will ask for your credit card information to promote contact-free payments. The front desk will no longer be taking cash gratuity payments for therapist.

 

If you wish to tip your therapist a yellow envelope will be provided in your treatment room.

 

*tips are not required but highly appreciated.

Check In For Services/Retail/Gift Card Purchases

All guests  will be required to wear facial masks that cover the nose and mouth.  When you arrive, please call us from your car or from the front of the building. Your service provider/receptionist will meet you at our front door and your temperature will be taken.  We will follow the CDC standards which states that a fever for COVID-19 purposes is any temperature at 100.4 degrees Fahrenheit/38 degrees Celsius or higher.  Customers will not be able to enter the facility unless the above guidelines are met. 

Service Charge

Our first priority is safety for our staff, customers and the community in which we reside.  We’ve invested in multiple safety enhancements to mitigate the current health situation.  These investments have come at a cost and increased the cost of doing business.  For this reason, we will be assessing a $2-5 fee per treatment  each time you visit us for a scheduled appointment.  We appreciate your understanding.

Sneeze Guards at Reception Desk

To protect all involved, sneeze guards have been installed at the reception desk.

UPGRADED AIR PURIFICATION SYSTEM

UV  Air Scrubbers Lights  have been installed in our central HVAC system. This system purifies the air by removing viruses, bacteria, and mold.
In addition, individual Hepa filters  units have been placed in each treatment room to further purify the air.

 

Please see COVID-19 Health Assessment  & Liability Waiver Form on "forms" tab. 

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Contact

(925) 837-8895

Address

2330 San Ramon Valley Blvd, San Ramon, CA 94583, USA

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